Data Deletion
How to delete your Lumo Rentals account and data
At Lumo Rentals, you are always in control of your personal data. You can ask us to delete your account and the information we hold about you — including any details you shared through a Lumo advertisement or lead form on Facebook or Instagram — at any time using the options below.
Delete your account from the app
If you have a Lumo Rentals account, the fastest way to delete it and the personal data associated with it is from within the app or website:
- 1Sign in to your Lumo Rentals account on the app or at www.lumo.rentals.
- 2Go to Profile → Account, and select "Delete Account".
- 3Confirm the request. Your account closes straight away, and your personal data is deleted 30 days later.
Request deletion by email
If you cannot sign in — for example, you shared your details through a Lumo ad or lead form on Facebook or Instagram but never created a full account — you can still request deletion by email.
Email support@lumo.rentals from the email address or with the phone number you provided, using the subject line "Data Deletion Request". So we can verify the request, please include the name and contact details you originally submitted.
What data is deleted
Your data is deleted 30 days after your request. That includes your name, phone number, email address, date of birth, address, profile photo, driving licence, the documents and photos you uploaded, your device and notification identifiers, and any contact details you sent through a Lumo lead form or ad on Facebook or Instagram.
Identity proofs (Aadhaar, PAN, selfie and verified bank details) are kept for 180 days after your account closes, then deleted, so we can resolve disputes and meet legal duties.
Booking and payment records are kept without your personal details, for as long as Indian tax and accounting laws require. They no longer carry your name, phone number or email address.
Handover and return photos and booking messages are kept for 180 days after the booking ends, or until any dispute about it is resolved if that is later, then deleted. A delivery partner's live location during a trip is kept for 30 days.
After deletion you can sign up again with the same phone number or email address. You will start with a new account.
How long it takes
Your data is deleted 30 days after the request. The 30 days give us time to settle any open booking, payment or refund. Deletion cannot be undone after that.
If you asked by email, we reply once your data has been deleted. Questions about this process: support@lumo.rentals.
Questions about data deletion or privacy? Contact support@lumo.rentals. See also our .